Mobile / Slots
fold7 is clear about what data we collect, why we collect it, and how you can review or correct it at any time. Your information — including wallet activity linked to bKash or Upay — is handled under the terms set out on this page, and access to our platform depends on your local law and eligible region.
When you open an account, we collect the information you provide — your contact details, login credentials and any wallet identifiers connected to payment methods such as bKash or Upay. We also collect technical signals: the device type, browser version and session data generated when you navigate the site. This information helps us keep your account accessible, process wallet transactions correctly and respond to support queries you raise. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — such as the mobile wallet rails that handle bKash and Upay flows — is limited to what those processors need to complete a transaction. Cookies and session tokens are used to maintain your logged-in state across pages; you can review cookie preferences through your browser settings. Retention periods depend on account status and apply under the jurisdiction governing your eligible region. We review this policy periodically, and any material change will be reflected here. Using this site after an update means you have seen the revised terms. If you are unsure whether access is permitted in your location, check your local law before continuing.
When a bKash transaction is initiated, we pass only the identifiers required to complete that transfer to the relevant payment processor. No additional personal data is shared beyond what the transaction requires.
Upay payment records are logged against your account wallet for your own reference. These records are accessible in your account history and are retained in line with our standard data-retention schedule.
Browser type, device model and session timestamps are collected automatically when you access the site. This data is used for account security checks and to maintain session continuity across pages.
Messages you send through our support route are stored against your account record. This lets us track the status of your query and refer back to prior correspondence when you follow up.
This policy covers data processed through the fold7 platform — account creation, wallet transactions and site navigation. It does not extend to third-party services that open in a separate environment, such as an external payment gateway or a studio's own game interface. Availability of the platform itself depends on your local law and the eligible regions we support.
Login events, password changes and account verification steps are all within scope. These records are held in your account history and can be reviewed by contacting our support route.
Deposits and withdrawals processed through bKash or Upay are within scope. Transaction records appear in your account wallet and are retained according to the schedule stated in the details section above.
Pages you browse, lobby areas you open and game sessions you start generate usage data that falls within this policy. This data is used for session management and account security, not for third-party advertising.
External payment gateways, studio game servers and any service that operates under its own domain or app are outside the scope of this policy. We encourage you to read the privacy terms of those services separately.
You have practical options for managing the data held against your account. First, you can request a copy of the personal information we hold — submit that request through the support contact route listed further down this page. Second, if any detail in your account record is incorrect — a contact number, an email address or a wallet identifier linked to bKash or Upay — you can update it directly through the account settings fields, or ask support to correct it on your behalf. Third, if you have a question about how a specific piece of data is used or stored, raise it via the published support route and we will respond to the query. Fourth, if you believe your data has been handled in a way that does not match this policy, you can flag that concern through support; we will review the matter and come back to you. All of these actions depend on us being able to verify your identity as the account holder before we process the request.
Contact support to request a summary of the personal data held on your account. We will verify your identity as the account holder before releasing any information.
Update your contact details or wallet identifiers through the account settings page. If a field is locked, raise a correction request through support and we will handle it directly.
Send your question through the published support contact route. Describe which data point concerns you so we can locate the relevant record and respond accurately.
If something in our data handling does not match what is written here, let us know through support. We will investigate and provide a written response to your account.
For any question specifically about this privacy policy — a data request, a correction or a concern — use the contact routes below. We handle data queries separately from general account support so they reach the right team.
Open the chat widget on any signed-in page to raise a data query directly. Describe your question clearly and reference your account so we can locate the right record.
Send a written data request to the support email address published in your account help section. Include your registered contact detail so we can verify your identity before responding.
The help section inside your account lists the current published contact routes for data and privacy questions. Check there for the most up-to-date contact details before submitting a request.
Data protection at fold7 works at the account level — the place where your session, wallet and contact details all connect. We keep these practices consistent across every device you use to access the platform.
Session cookies keep your account active while you navigate between pages. You can adjust cookie preferences through your browser settings at any time; some site features depend on session cookies to function correctly.
Account access is protected by login credentials you set and maintain. If you suspect unauthorised access, change your password through account settings immediately and contact support to flag the event.
We retain account records for as long as your account remains active and for the period required by the jurisdiction covering your eligible region. When retention periods expire, records are deleted or anonymised.
When this policy changes in a material way, the updated version is published here with a revised date. Continuing to use the platform after the update date means you have had the opportunity to review the new terms.
These questions cover the details visitors ask most when reading through this policy. If your question is not listed here, reach out through the support contact route shown in the section above.
We collect the contact details and login credentials you enter during account creation, plus wallet identifiers connected to payment methods such as bKash or Upay. Technical session data — browser type, device model and login timestamps — is also collected automatically to keep your account secure.
We share data only where necessary to complete a transaction — for example, passing wallet identifiers to bKash or Upay processors. We do not sell your personal information to external parties for marketing. Game studios and other service providers operate under their own terms.
Send a data request through the live chat or support email route listed on the contact section of this page. Include your registered account detail so we can verify your identity. We will locate and summarise the relevant records before responding.
Yes. Update editable fields directly through account settings. If a field is locked — such as a registered mobile number or wallet identifier — raise a correction request via support. We will verify your identity as the account holder and make the change on your behalf.
Retention depends on your account status and the jurisdiction governing your eligible region. Active accounts retain records for as long as the account is open. When an account closes, data is held for the required period under applicable rules, then deleted or anonymised.
Access to fold7 and the data practices described here depend on your local law and whether your region is eligible. If you are unsure whether the platform is permitted where you are, check your local regulations before using the site or submitting personal information.